Effective Date: 15/03/2024
At RetroStocky, we are committed to ensuring a smooth and secure shopping experience for all our customers. This policy outlines how payments are processed and how deliveries are handled.
1. Payments
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We accept Visa and MasterCard as our primary payment methods.
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All payments are processed securely through our trusted payment gateway to ensure your information is protected.
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Charges will be made in the currency displayed on our website at the time of purchase.
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By completing a purchase, you confirm that you are the authorized holder of the card used for payment.
2. Order Processing
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Orders are processed immediately after successful payment confirmation.
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You will receive a confirmation email with your order details once the payment is completed.
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If payment authorization fails, your order will not be processed.
3. Delivery of Digital Products
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RetroStocky specializes in digital products (such as stock media and related content).
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All products are delivered electronically through download links provided after payment confirmation.
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You will also receive an email containing your download instructions for convenience.
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Delivery is considered complete once the download link is made available.
4. Delivery Timeframes
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Download links are typically made available instantly after payment.
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In rare cases, delivery may take up to 24 hours due to system processing or technical issues.
5. Non-Delivery Issues
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If you do not receive your download link within the expected timeframe, please check your spam/junk folder.
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If the issue persists, contact us at info@retrostocky.com for assistance.
6. Refunds & Cancellations
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Due to the nature of digital products, all sales are final and we do not provide refunds once a product has been downloaded.
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If you experience technical issues accessing your product, we will work with you to resolve them.
7. Contact
For any questions or concerns regarding payments or deliveries, please contact us at:
📧 info@retrostocky.com